I`ll have to find the answers for the questions you posted if these changed do not fix the issue: > set UTF-8 as for outgoing messages as default for all "Under the Encoding Option there is a Preferred encoding for outgoing messages drop-down list.Ĭlick on the arrow to expand the drop-down list and select Uniode (UTF-8) or another encoding that corresponding language you are typing." You can prevent it by turning off smart quotes in email.ĭisabling this feature under the Tools menu keeps special characters in a format that most email encodings can render." "The characters the author used are not supported by the recipients character set - this is very common with smart quotes (affecting ' ". > set message format to HTML as default for all "By setting the message format as you're composing it to either plain text or HTML by using the More options (…) menu, and selecting Switch to plain text or Switch to HTML." I will test the fixes explained in the other article via group policy to see if they have any effect: This issue has also occurred with a HTML formatted message when a http-link is in the body. Thank you for the suggestions and we will troubleshoot this issue further tomorrow on Thursday.
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